Privacy Policy

05/04/2023

1. DATA PROCESSING PRINCIPLES

Narbuli Retreat House and data collection partner HubSpot, Inc. collect, store, publish, transmit, and store Client data in accordance with the laws and legislation of the Republic of Latvia to best serve their customers and fulfill contractual obligations.

All personal information provided whilst making a purchase through online booking and at the online shop is confidential and treated in accordance with the requirements of the law concerning personal information. Personal data is the information provided by the Client making the booking (name, surname, email address and telephone number).

When paying by credit card, the data provided by the Client is protected by an SSL security protocol, ensuring that the information provided cannot be viewed or modified by persons who do not have official access to such information. Payment transactions with Visa and MasterCard payment systems are carried out with the help of the payment service provider ‘MakeCommerce‘ by Maksekeskus AS, which stores Client card data in accordance with the current legislation of the Republic of Estonia and the European Union. Maksekeskus AS is a PCI-DSS service provider that meets all the necessary requirements and offers payment solutions, including exchanging payments between Parties through Visa and MasterCard. Maksekeskus AS does not share personal data received during the execution of payment transactions with third parties. The information available to the Parties is limited to the type of card used and the last two digits of the card number. If Narbuli Retreat House needs to return a sum to the Client in accordance with the terms of cancellation, order alteration or refund, the safe environment of Maksekeskus AS will be used for this.

Collection of Personal Data

HubSpot, Inc. (CRM platform) has the right to share the personal data of Clients with the authorized data processors of Narbuli Retreat House in order to effectively use the collected data to provide the best customer service possible.

Narbuli Retreat House is responsible for the activities of the authorized data controller and ensuring the compliance of the data controller with the Narbuli Retreat House principles of processing personal information.

Collecting Non-Personal Data

Non-personal data, which cannot be directly linked to one specific person (e.g. browser version, language preference, location, time spent on a page, etc.), is also collected and it is treated as generalized customer behavior in the booking system and online shop of Narbuli Retreat House. Aggregated data is used for upgrading the service/product of Narbuli Retreat House.

HubSpot, Inc. (the provider and system administrator of the CRM system) and Narbuli Retreat House keep personal data in their databases and a Client has the right at any time to access his/her personal data and information about the actions performed by him/her. A Client has the right at any time to demand corrections to his/her personal data if the data has changed or is inaccurate for some other reason. To modify/add or remove data, please contact Narbuli Retreat House by email at info@retreatlatvia.com.

Terms and Conditions of the Privacy Policy – by using the booking engine or online shop, you are familiar with and agree to these principles and conditions. We reserve the right to change the general terms and conditions of the privacy policy, as appropriate, by making an announcement on the Narbuli Retreat House website. If you have any questions or concerns regarding the privacy policy or data processing in general, please contact us by email at info@retreatlatvia.com.

2. PRINCIPLES OF USING COOKIES

Using Cookies

2.1 The Narbuli Retreat House website uses cookies to provide a better service for our Clients.

The website of Narbuli Retreat House uses cookies that are absolutely necessary to enable the Client to move around the site and to support some basic functions which improve the functionality of the website. The Client may stop the use of cookies by changing the settings on their web browser, in which case it is possible that not all functions of the website will be available to the Client.

The Narbuli Retreat House website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (i.e. text files placed on the Client’s computer) to analyze how Clients use the website. The information generated by such a cookie through the use of the website by the Client (including their IP address) will be sent to and stored by Google on servers in the United States. Google will use this information to evaluate website usage, compile reports on website activity for those who own the website, and provide other services related to website activity and internet usage.

Google will not associate the Client’s IP address with any other data held by Google.

2.2 The domain belonging to Narbuli Retreat House may, among other things, include an element that saves cookies for third parties.

Declining Cookies

2.3 The Client has the right not to allow cookies to be saved on their computer. If the Client wishes to decline cookies, they must change their browser settings.

2.4 Different browsers use different methods to decline cookies. More information can be found here: https://www.aboutcookies.org/how-to-manage-and-delete-cookies

2.5 The Client has to take into account that not all of the website’s functions may be available to them if they block cookies.

What is a Cookie?

2.6 A cookie is a text file which is sent to, and saved on, the Client’s computer by the websites that the user visits. Cookies are saved in the directory of files in the Client’s browser. If the Client has previously visited a website, the browser will read the cookie and forward this information to the website or element that originally saved the cookie. Additional information about cookies can be found here:https://www.aboutcookies.org/

2.7 Cookies enable statistics to be gathered concerning website use and the popularity of different sections as well as allowing other actions on a website to be monitored. The information received by the cookies is utilized to make the website more convenient to use and to improve the content of the website.

Types of Cookies Used on the Website

2.8 Permanent cookies are necessary to navigate the website and use its contents. Clients are unable to use all of the website’s functions without permanent cookies.

2.9 Session cookies enable the website to remember previous choices made by the Client (username, language settings, etc.) and provide a more efficient and personal experience.

2.10 Tracking cookies collect data about a Client’s behavior on the website. Information received by tracking cookies helps make the website more convenient to use.